Someone on my FB feed shared this post today:
I had two reactions to this. Interestingly, they are contradictory to each other.
My first reaction was a head-slap, face-palm, eye-roll at the lack of nuance in the post. One, none of the incumbents except for Blockbuster is dead. So stop saying they were each "killed" by a tech firm. And two, is lack of customer-centricity the only reason for the troubles faced by the incumbents? Really? And three, is it a foregone conclusion that Uber is a long-term viable business (in its current incarnation)? I'm not so sure.
My second reaction was, "That's just silly. All five arguments as stated here are about price. Not customer-centricity." Which of course replaces the author's single-cause "analysis" with one of my own. Make of that what you will.